meeting with clients virtually or during sales visits.
demonstrating and presenting products.
establishing new business.
maintaining accurate records.
attending trade exhibitions, conferences and meetings.
reviewing sales performance.
negotiating contracts and packages.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
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